2004-2006 Banco Santander Finconsumo o.b.o. Sys-Tek

Project: Management of a portfolio of projects and services, and structuring of the new services

Industry: banking, financial

Content: renegotiating the portfolio budget; structuring outsourcing agreement and new trial services; greenfield organization of an outsourced service, including coaching the team and its leader; introducing a portfolio management approach

Role(s): Account manager, negotiator with CIO, managed and outsourced services designer and manager

Business domains: administration, audit and security, finance, HR management, knowledge management, marketing, office management, quality, sales, supply chain management

Methods: CMM, ISO9000, ITIL, Project management

Architectures: Cloud/outsourced/SaaS, LAN, mini, non-ICT, PC

Technologies: Lotus Notes, Microsoft Office/Project/Visio