2004-2007 Sys-Tek

Project: Restructuring and repositioning the company and its accounts and suppliers, managing a portfolio of accounts, negotiating and managing projects and services (including outsourcing) with customers’ CIOs

Industry: outsourcing and BPO, system integration

Content:

  • organizational change and business development
  • account/vendor management (with CIOs)
  • helping the CEO to restructure and reposition a system integrator
  • auditing existing projects and portfolios
  • crisis management and vendor replacement/recruitment
  • negotiation, setup, and management of both software and infrastructure projects, services, outsourced and managed services, software packages
  • coaching of managers (account, project, service) and staff, including on portfolio and budget management
  • service and team transition management following the ITIL framework

Role(s): Partner (as a management consultant and business coach)

Business domains:administration, finance, HR management, knowledge management, marketing, sales, supply chain management

Methods: CMM, ISO9000, ITIL, Project management, SOA, UML

Architectures: Cloud/outsourced/SaaS, Internet and social, LAN, mainframe, non-ICT, PC

Technologies: Citrix Metaframe, Comshare DSS EIS (used to assess resource allocation and budgetary scenarios and structure offers), Database design (ErWin, Visio, DB Designer, others), Lotus Notes, Microsoft Office/Project/Visio, Microsoft SQL Server, LAMP (Linux, Apache, MySQL, PHP), SAP BW, SAP R/3, SQL, XML

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